jaoy9 Terms and Conditions

1 General Description and Eligibility

These Terms and Conditions ("Terms") apply to the jaoy9 platform and all related services. By visiting the jaoy9 website, creating an account, or using any service, you agree to these Terms. If you do not agree, please refrain from using our platform.

1.1 Eligibility Requirements

• The user must be at least 21 years of age.
• The user must operate a valid account in their own name.
• Each person may operate only one account.
• This platform is not available to residents of areas where jaoy9 is prohibited from providing services.

1.2 Changes to Terms

jaoy9 reserves the right to modify these Terms at any time. Updated Terms will take effect from the date they are published on this page. Continued use of the platform will be considered acceptance of the revised Terms.

2 Account Registration and Security

When registering with jaoy9, you must provide accurate and complete information. Providing incorrect or false information may result in account suspension or cancellation.

2.1 Account Creation Rules

• Each user may create only one account.
• Providing a correct name, email, and identity during account creation is mandatory.
• Sharing or transferring an account to another person is strictly prohibited.
• jaoy9 may request identity verification (KYC) at any time.

2.2 Password and Security

Maintaining the security of your account is your own responsibility. Use a strong password and do not share your login details with anyone. If you suspect unauthorized access to your account, notify the jaoy9 support team immediately.

2.3 Account Closure

You may request to close your account at any time by contacting our support team. jaoy9 also reserves the right to close an account without notice in the event of a terms violation.

3 Deposits, Withdrawals, and Payments

The following rules apply to depositing and withdrawing funds on jaoy9. All transactions are completed in Bangladeshi Taka (BDT).

3.1 Approved Payment Methods

jaoy9 supports deposits and withdrawals through the following methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank transfer (Dutch-Bangla Bank, Islami Bank, BRAC Bank, and other selected banks)

3.2 Minimum Amounts

3.3 Transaction Rules

• Only payment methods registered in your own name may be used.
• Depositing or receiving funds through a third party is prohibited.
• Withdrawals may be delayed if account verification is not completed.
• If a suspicious transaction is identified, jaoy9 may place it on hold for investigation.

3.4 Fraudulent Activity

Using jaoy9 for chargebacks, fraud, or money laundering is strictly prohibited. If such activity is detected, the account will be closed immediately and the associated funds may be forfeited.

4 Bonuses and Promotional Offers

jaoy9 offers various bonuses and promotional offers from time to time. Each offer has its own terms, which must be followed alongside these general Terms.

4.1 Welcome Bonus

jaoy9 offers a 100% bonus on the first deposit, up to ৳8,000. For example: a deposit of ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000. A deposit of ৳18,000 or more earns the maximum bonus of ৳8,000, giving a total balance of ৳26,000.

4.2 Wagering Requirement

4.3 Bonus Abuse

• Claiming bonuses through multiple accounts is prohibited.
• If bonus abuse is detected, the bonus and any associated winnings will be cancelled.
• jaoy9 reserves the right to modify or cancel any promotion.

5 Gaming Rules and Fair Play

jaoy9 is committed to ensuring a fair and transparent gaming environment. All games are operated using Random Number Generator (RNG) technology, which ensures impartial outcomes.

5.1 Permitted Game Categories

• Sports Betting — cricket, football, boxing, and other sports
• Slot Games — slots from various top providers
• Live Casino — live dealer table games
• Bingo and other instant games

5.2 Prohibited Activities

• Using any kind of software bot or automated system is prohibited.
• Attempting to hack or manipulate the game or betting system is prohibited.
• Collusion betting against other players is prohibited.
• Placing bets on both sides of a match (arbitrage) for the purpose of exploiting bonuses is prohibited.

5.3 Right to Cancel Bets

In the event of a technical error, incorrect odds publication, or system issue, jaoy9 reserves the right to cancel or amend any bet. In such cases, the original stake will be refunded.

6 VIP Program and Loyalty Rewards

jaoy9's VIP program has four tiers, through which regular players can enjoy weekly cashback and special benefits.

6.1 VIP Tiers and Benefits

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.4% weekly cashback
• Gold — up to 0.6% weekly cashback
• Platinum — up to 0.8% weekly cashback

Tiers can be upgraded through regular activity and participation on the platform. jaoy9 will communicate VIP benefit details separately and reserves the right to modify them as needed.

7 Responsible Gaming

jaoy9 places the highest priority on responsible gaming. We believe gaming is an entertainment activity and should never be the cause of personal or financial harm.

7.1 Self-Exclusion and Limit Setting

Users may set their own deposit limits, loss limits, or betting limits. A self-exclusion request can be made if needed, through which account access will be suspended for a specified period.

7.2 Minor Protection

jaoy9 services are available to users aged 21 and above only. Minors will not be permitted to create accounts. Parents and guardians are advised to prevent minors from accessing this platform.

8 Intellectual Property

All content on the jaoy9 website — logos, designs, text, graphics, software, and other materials — is the intellectual property of jaoy9. Reuse, republication, or distribution of this content without prior written permission is prohibited.

• jaoy9's trademarks or brand materials may not be used without authorization.
• Scraping or data mining any part of the platform is prohibited.
• Reverse engineering of game software is strictly prohibited.

9 Limitation of Liability

jaoy9 is committed to providing the highest quality service, however we are not liable in the following circumstances:

• Service disruption due to technical errors or internet connectivity issues.
• Errors in software from third-party game providers.
• Negligent management of a user's own account credentials.
• Unforeseen natural disasters or force majeure events.

10 Privacy and Data Protection

jaoy9 places the highest importance on protecting your personal information. How we collect, use, and protect your data is described in detail in our Privacy Policy. This Privacy Policy is an integral part of these Terms.

10.1 Purposes of Data Use

• To verify accounts and ensure security.
• For payment processing and financial security.
• To improve service quality and enhance user experience.
• To fulfil legal obligations.

11 Account Suspension and Cancellation

jaoy9 may temporarily suspend or permanently cancel your account in any of the following circumstances:

• Violation of any provision of these Terms.
• Fraudulent or suspicious activity.
• Failure to verify identity or provision of false information.
• Operating multiple accounts.
• Financial chargeback or fraud claims.

In the event of account cancellation, any legitimate funds in the account will be returned provided no terms have been violated. Bonus funds and winnings obtained through abuse will not be returned.

12 Dispute Resolution

In the event of any dispute or complaint, please contact our support team first. We will work to resolve the matter quickly and fairly.

12.1 Complaint Process

• Notify our support team directly via live chat.
• Send a detailed complaint by email: [email protected]
• A response will be provided within the specified time after a complaint is submitted.

13 Applicable Law and Jurisdiction

These Terms will be interpreted and governed in accordance with applicable law. In the event of any dispute, both parties will attempt to reach an amicable resolution. If an amicable resolution is not possible, the matter will be settled through the appropriate legal process.

These Terms have been written in Bengali and the Bengali language version shall be considered final and binding.

14 Contact and Support

If you have any questions or comments regarding these Terms, please contact our support team:

• Email: [email protected]
• 24/7 Live Chat — Support available in Bengali and English