jaoy9's Privacy Policy
Learn how your personal information is collected, used, and stored — with complete transparency.
1 Introduction & Scope
jaoy9 ("we", "our", "platform") is an online gaming service provider that delivers an entertaining gaming experience for users in Bangladesh. This Privacy Policy ("Policy") describes how jaoy9 collects, stores, uses, and discloses your personal information.
By using our website (jaoy9.lat) or registering for our services, you are considered to have agreed to the terms of this Policy. If you disagree with any provision of this Policy, you are requested to refrain from using our platform.
This Policy serves as a supplement to jaoy9's Terms & Conditions, and both documents should be read together.
2 What Information We Collect
jaoy9 may collect the following types of information:
2.1 Information You Provide Directly
When you register or create an account on our platform, we collect the following information:
- Full name and date of birth (for age verification — only individuals aged 21 or above may register)
- Email address and contact mobile number
- Username and password (stored in encrypted form)
- Documents provided for identity verification (such as a national identity card)
- Financial transaction details (such as bKash, Nagad, Rocket, Upay, or bank transfer information)
2.2 Automatically Collected Information
When you visit our website, our systems may automatically record the following information:
- IP address and device type and operating system
- Browser type and version
- Which pages you visited and how long you spent on them
- Which referral source you came from
- Information obtained from cookies and similar tracking technologies
- Gameplay history and transaction records
2.3 Information Received from Third Parties
In some cases, we may receive supplementary information about you from trusted third parties for the purpose of identity verification or fraud prevention. These third parties are governed by their own privacy policies.
3 How Your Information Is Used
jaoy9 uses your personal information for the following purposes:
- Account Management: To create, manage, and secure your account.
- Identity Verification: To verify a user's age and identity and to prevent access by minors.
- Financial Transactions: To process deposits, withdrawals, and bonuses.
- Customer Support: To respond to your questions, complaints, and support requests.
- Platform Improvement: To improve the quality of our services and add new features.
- Security & Fraud Prevention: To detect suspicious activity and maintain platform security.
- Legal Compliance: To maintain compliance with applicable laws and regulations.
- Responsible Gaming: To implement responsible gaming policies and provide support where needed.
We do not sell or rent your information to third parties for marketing purposes without your consent.
4 Information Disclosure & Third Parties
jaoy9 may share your information with third parties in certain limited circumstances:
4.1 Service Providers
We work with trusted service providers to operate our business, such as payment processors (bKash, Nagad, Rocket, Upay, banks, etc.), IT infrastructure providers, and fraud prevention services. These organizations process your information only according to our instructions and may not use it for any other purpose.
4.2 Disclosure for Legal Reasons
We may disclose your information due to legal obligations in the following cases:
- To comply with court orders or lawful requests from government authorities
- To protect the legitimate rights of jaoy9, users, or other parties
- To comply with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations
4.3 Business Transfers
If jaoy9 undergoes a change of ownership as part of a merger, acquisition, or asset sale, your information may form part of the transferred assets. In such a case, we will endeavor to give you advance notice.
5 Cookies & Tracking Technologies
jaoy9 uses cookies and similar technologies to improve your experience when visiting the website. Cookies are small data files stored in your browser.
5.1 Types of Cookies We Use
- Essential Cookies: Necessary for the basic functionality of the platform — maintaining login sessions, security verification, etc.
- Functional Cookies: To remember your preferences and settings, such as language selection.
- Analytical Cookies: To understand how users are using our platform — this information is aggregated and non-identifiable.
You can control cookies through your browser settings. However, disabling essential cookies may affect certain platform functionality.
6 Data Protection & Security Measures
jaoy9 treats the security of your personal information as its highest priority. We have implemented the following technical and organizational measures:
- SSL Encryption: All data transmission between your browser and our servers is encrypted using SSL/TLS technology.
- Password Hashing: Your password is never stored in plain text — industry-standard hashing algorithms are used.
- Access Controls: Only authorized personnel have access to sensitive information, and this is strictly monitored.
- Regular Security Testing: Regular testing is conducted to identify security vulnerabilities in our systems.
- Data Backup: Regular backups and a disaster recovery plan are in place to prevent data loss.
7 Data Retention Period
jaoy9 retains your personal information only for as long as it is necessary:
- Information for active accounts is retained for as long as the account remains active.
- Even after an account is closed, certain information may need to be retained for a specified period due to legal and regulatory obligations.
- Financial transaction records are generally retained for an extended period as they are part of legal obligations under financial regulations.
- Following withdrawal of marketing consent, the relevant information is deleted within a reasonable time.
8 Your Rights
As a jaoy9 user, you have the following rights regarding your personal information:
8.1 Right of Access
You may request to know what information we hold about you. We will provide you with a copy of the information within a reasonable time.
8.2 Right to Rectification
If the information we hold about you is inaccurate or incomplete, you may request a correction. Many details can be updated directly through your account settings.
8.3 Right to Erasure
In certain circumstances, you may request deletion of your personal information. However, it may not be possible to delete all information due to legal obligations or legitimate business interests.
8.4 Right to Restrict Processing
In certain cases, such as during a dispute over the accuracy of your information, you may request that processing of your information be restricted.
8.5 Right to Withdraw from Marketing Communications
You may unsubscribe from promotional communications at any time. It is not possible to opt out of essential service communications (such as account security notifications).
To exercise any of the above rights, please contact us using the details provided in the contact section below.
9 Privacy of Minors
jaoy9 strictly does not provide services to individuals under the age of 21. Our platform does not knowingly collect any information from children or teenagers under the age of 18. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.
If you become aware that a minor is using our platform, please contact us.
10 International Data Transfers
Our servers and service providers may be located in various countries. If your information is transferred outside Bangladesh, we will ensure that such transfer is carried out in a manner consistent with this Policy and that appropriate protection of your information is maintained.
11 Links to Third-Party Websites
Our platform may occasionally contain references to third-party websites. jaoy9 is not responsible for the privacy practices or content of those third parties. You are advised to read their own privacy policies before visiting those websites.
12 Changes to This Policy
jaoy9 may update this Privacy Policy from time to time. For significant changes, we will notify you by email or by displaying a notice on the platform. Continued use of the platform after changes have been made constitutes acceptance of the updated policy.
The "Last Updated" date at the top of this page always reflects the most recent revision. If you wish to review a previous version, please contact us.
13 Contact Us
If you have any questions, comments, or complaints about this Privacy Policy, please contact our privacy team using the following details:
We will process your request and respond within a reasonable time. Identity verification may be required for privacy-related requests.